Nexwear Refund Policy

At Nexwear, we understand the importance of customer satisfaction and strive to provide high-quality products that meet your needs. However, due to the medical nature of our products, refunds are handled on a case-by-case basis. This article will outline our refund policy and provide you with the necessary information to request a refund.

Refund Eligibility

Once your order is placed and delivered, refunds will not automatically be given. We take into consideration the unique circumstances surrounding each request to ensure fairness to both our customers and our business. Therefore, refunds will only be accepted with prior approval from our customer service team.

Contacting Customer Service

To initiate a refund request, please contact our customer service team either by phone or email. You can reach us at 1-866-420-6997 or email us at feedback@nexwear.com. Our dedicated team will guide you through the refund process and provide you with the necessary assistance.

Approval Process

Before a refund can be issued, it must be approved by our customer service team. We understand that situations may arise where a refund is necessary, and we are committed to working with you to find a suitable solution. Please reach out to us as soon as possible to discuss your specific circumstances.

Refusing an Order

In the event that you refuse your order and it is returned to our warehouse in its original unopened state, a restocking fee of $9.99 will be applied to your refund. This fee covers the costs associated with processing and restocking the returned items.

Conclusion

At Nexwear, we value your satisfaction and aim to provide exceptional customer service. While refunds are handled on a case-by-case basis, we are committed to working with you to find a resolution that meets your needs. Please contact our customer service team to discuss your refund request and obtain the necessary approval.

For more information about our products and services, please visit our online store.