Welcome to Our Help Site

• Our promise to you!

• How do I create an account?
• How do I edit my account details?
• How do I reset my password?
• Passwordless Login

• What is a subscription?
• How do I create a subscription?
• How does my subscription work?
• Can I pause my subscription?
• Can I skip my orders?
• Do I have to purchase a subscription?
• Do subscriptions give me a discount?

See all articles in Subscription →

• Do your pads stay in place?
• How absorbent are your pads?
• How long are your pads?
• How much do your pads cost?
• What bladder control pads do your offer?

• Are these for men and women?
• Are these for overnight use?
• Are your underwear machine washable?
• Are your underwear made for fecal incontinence?
• How do I know what size to order?
• How many underwear can I purchase?
• How much does your underwear cost?

See all articles in Protective Underwear →

• How do I earn points?
• Do my points expire?
• Can I use more than one discount code at a time?
• How do I redeem my points?

• Can I ship to multiple addresses in one shipment?
• Do you offer free shipping?
• Do you ship internationally?
• Do you ship to P.O. boxes?
• How are your boxes shipped?
• How can I track my order?
• How do I make changes to a shipment?

See all articles in Shipping →

• Can I pay with a check?
• Can I use multiple payment options?
• Do you accept HSA or FSA cards?
• Do you accept insurance?
• I didn't received my order confirmation payment email, what happened?
• What payment options are available?
• When is my credit card charged?

• Do you offer any samples?

• 2024 Holiday Schedule

• Can I receive a refund for my order?
• Can I return my order?

• What is urinary incontinence?
• What are absorbent polymers?
• What causes urinary incontinence?
• Why am I leaking through my products?
• Are seniors more likely to experience incontinence?
• Are these products made for females only?
• Can exercise help incontinence?

See all articles in Incontinence 101 →